Data Privacy Statement


Welcome to the website! It is important to us that you feel comfortable during your visit to our website. This is why we place special emphasis on making the processes as transparent as possible for you, and on showing you that we take data privacy concerns seriously. Therefore we are informing you here about how and to what extent your personal information is used when you visit our website.

1.   Use of personal information

You can also visit our website without disclosing personal information. Disclosing personal information is always voluntary. We generally collect your information:

·      To subscribe to a newsletter or cancel your subscription

·      When you get in touch with us using our contact form

·      When you register on our website


We will collect, process, store and use your personal information to the extent this is required for you to use the respective service in the context of which you have provided us with your information. For example, when you provide us with information through an enquiry using a contact form, we will collect, store and process your information for this purpose.

2.   Registration

If you decide to register with us as a seller, buyer or estate agent, we collect the following information: General (registration)

·      Salutation

·      First name

·      Last name

·      E-mail address

·      Street, house number

·      Postal code, state

·      Country

·      Acceptance of the general terms and conditions/data privacy statement


We offer various ways for you to register: An estate agent can provide us with your information with your consent, or you can contact us directly through the website or by telephone, or also through an enquiry on a third-party website (such as a real estate platform). In any case, you receive an e-mail from realbest with a link that allows you to confirm your registration. The registration with realbest is only finalised when you complete this confirmation process.

When you register as an estate agent, we collect he following information in addition:

Estate agent (verification)

·      Company name

·      Postal code region

·      Your philosophy, education and career

·      34c business license

·      Copy of identification

If you want to subsequently qualify as a potential buyer, which means you are interested in a particular property offered on our website, we collect the following information in addition:

Buyer (qualification)

·      Object filter

o   Place

o   Type of real estate

o   Desired price

o   Living space

o   Rooms

o   Type of residential unit

·      Financing profile

o   Interest rate

o   Redemption

o   Equity ratio

·      Phone

·      Availability

·      Additional buyers (personal information)

·      General Credit Protection Agency entry?

·      Date of birth (voluntary)

·      Marital status (voluntary)

·      Employment (voluntary)

·      Household income (voluntary)

When you register as a seller, we collect he following information in addition:

·      Company name

3.   Newsletter

You can subscribe to our free newsletter. Naturally you can obtain it anonymously; all we need is an e-mail address (which does not have to be related to your name). After you subscribe to the newsletter, you receive an e-mail asking you to confirm your newsletter subscription. This ensures that your information has not been misused by a third party. After you subscribe to our newsletter, you will regularly receive information about new products, offers and promotions. You can also cancel your newsletter subscription through the website. Further information is found in the respective newsletter as well.

4.   Disseminating data to third parties

We only disseminate your personal information to third parties as described below. These third parties include our cooperation partners, consisting of estate agents, financial service providers and sellers, who receive your information for the purpose of advertising, market research, information about products and services, delivering offers for the conclusion of contracts for goods and services, and also for use for a newsletter that is tailored to your interests. Estate agents also receive your information so they can contact you insofar as you are interested in a particular property (e.g. when you save a property under “My Properties”, if you want a viewing date for a property or when you click the broker button). When we provide your information to financial service providers, we will obtain your consent in advance as well. Insofar your personal information is used exclusively for the purposes described on our website, in this case for example to broker real estate financing and to network with the corresponding providers. Your consent is expressly obtained when you check off the corresponding field, and this process is recorded so the content can be accessed by us at any time.

5.   Facebook

You can use the Facebook “Like” button on our website.

·      If you do not click the button or are not logged in to Facebook, no Facebook cookie is stored on your computer.

·      When you click the button, a new window prompts you to log in to Facebook. In this case, a Facebook cookie is also stored on your computer.

·      If you are a Facebook user and logged in on your computer, and you click the button, this information is transmitted to Facebook and/or your Facebook profile. Then other Facebook users can see that you like a certain page. Which users exactly receive this information depends on your Facebook privacy settings.

When you visit a page with a recommend button, the IP address is transmitted to Facebook. We cannot provide any information about the concrete processing by Facebook. However, the IP address is anonymised for data privacy reasons so that it cannot be traced to the computer or its user.

6.   Google Analytics

Our website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies” – text files stored on the customer’s computer – for the purpose of analysing the way the customer uses the website. The information generated by the cookies regarding the use of our website is generally transmitted to a Google server in the USA where it is stored. If IP anonymisation is activated on this website, the customer’s IP address within member states of the European Union or other states in the European Economic Area is first shortened by Google. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. By order of the website operator, Google will use this information in order to analyse the use of the website, compile reports on website activities for the website operator and provide additional services related to the use of the website and the internet. The IP address transferred by the customer’s browser in the context of Google Analytics is not combined with other data by Google. The customer can prevent the storage of cookies by changing the browser settings accordingly. However, please note that it may not be possible to fully utilise all functions of the website in that case. Furthermore, the customer can prevent the capture of data (including the IP address) generated by the cooking and related to the customer’s use of the website by Google as well as the processing of these data by Google by downloading and installing the browser plug-in available under the following link Opt-Out. Further information about this topic is available under Google Data Privacy. On our website, Google Analytics was extended with the code “gat._anonymizeIp();” in order to ensure that Google Analytics only stores anonymised IP addresses.

7.   Use of cookies

When you visit our website, we may store information on you computer in the form of a so-called “cookie”. Cookies are text files stored on the user’s computer during the visit to a website. For example, they make it possible to recognise you automatically during your next visit. Cookies also allow us to adapt a website to your interests or to store your password so that you do not have to enter it again each time. You can forego this added comfort and configure the settings of your internet browser so that cookies are deleted from your computer's hard drive, all cookies are blocked or you are warned before a cookie is stored. Please note that you may not have access to all functions of our website in this case.

8.   Copyright

The brands, trademarks and other proprietary rights on our website are protected by copyright unless anything to the contrary is stated. Duplication, editing, dissemination and exploitation of any kind outside the limits of copyright law requires the written permission of the respective author or originator.

9.   Security

Keeping our system as secure as possible is very important to us. We use modern data storage and security technologies such as antivirus software or a firewall. Naturally, our security measures are subject to continuous improvement according to the development of technology. However, we hereby point out that data transmission over the internet (e.g. when communicating by e-mail) is subject to potential security vulnerabilities. Fully protecting data against third-party access is not possible.

10.   Revocation, amendment, correction and updating

Disclosure of the personal information stored about you can be obtained by request. You also have the right to have incorrect information corrected, and to have your personal information blocked and deleted unless this is prevented by statutory retention requirements. You can revoke your consent that you have given us at any time with future effect. Insofar as information was provided to our cooperation partners with your consent, we shall notify them promptly and ask them to delete your information. For this as well as questions or comments about this data privacy statement, please contact us under the following e-mail address: